Today’s topic is Parts Replacement on the PestPro Thermal Systems industrial electric bed bug heaters.
One of the primary reasons we decided to engineer our industrial electric bed bug heaters to be easily fixable by their owners had to do with who our first customer was and the reason the company was started at all.
The instigating customer is a third-generation pest control operator in a very remote and harsh operating environment. He wanted to be sure he would be able to acquire replacement parts easily and install them with a minimal amount of hassle, expense and down time.
With marching orders in hand, the founder of the company sourced the absolute highest quality components available online or directly from the manufacturers.
He wanted to be sure that our company would never get in the way or hinder any customer ever being able to quickly, easily and affordably replace damaged or worn out parts.
Another goal was to construct the industrial electric bed bug heaters in the simplest way while achieving as much heat output as possible in a portable, rugged, dependable, all steel cabinet using industrial-grade best practices.
When I asked why this was so important to him his reply surprised me. He felt strongly that building anything with the intention of it becoming obsolete so customers would need to purchase a replacement heater was immoral, unethical and not in the best interest of the customer, the customers of our customer or PestPro Thermal Systems.
The founder was obsessed with engineering and building the absolute best industrial electric bed bug heater he was capable of and then improving it over time based on customer feedback. Working with carefully selected electrical engineers, metal fabricators and electrical component suppliers the owner succeeded in delivering on his promise to that very first customer.
Having a separate profit center driven by selling replacement parts or repairing equipment was viewed as a negative and the founder wanted nothing to do with it except to support our customers when they needed assistance over the phone to replace parts or repair equipment.
Putting customers in a situation that would slow down their ability to quickly kill bed bugs, bed bug nymphs and bed bug eggs for themselves and their customers is inherently wrong and the founder was committed to empowering our customers to be as self-reliant as possible once they invested in our superior industrial grade equipment and company.
As those reading this already know bed bugs can cause extreme psychological anguish to those being bitten or believe they are being bitten. Being able to put a quick stop to the torture is the end goal. No one deserves to be bitten by bed bugs especially those already on the edge due to life’s pressures and challenges including mental health, poverty, substance abuse, domestic abuse and homelessness.
When I am speaking with friends, family and former colleagues I use this analogy:
Replacing parts on and repairing our industrial electric bed bug heaters is similar to changing the oil and putting a new air filter on a 1966 Chrysler Newport (the first car I ever owned).
Doing the same on budget plastic electric bed bug heaters with heating coils, if you even can, is like working on a 2019 Subaru requiring specialized tools and parts you can only get from the seller with a huge markup.
In instances when repairing your equipment is out of the question is it fair to make the customer pay for round trip shipping and downtime because your equipment failed or needed a simple replacement part?
PestPro Thermal Systems Operations Manager, Gary, has decided to start making videos showing how easy it is to replace certain components. His first video appears here and instructs customers how to replace the most important component: finned heater strips that create the heat.
Future videos will show customers how to replace the automatic thermostat, the internal fan, LED bulbs, fan grills, and inlet flanges.
We will probably end up creating a password protected page for our customers for Parts Replacement & Repairs which would also include links to both the manufacturers and resellers including Amazon and Grainger.
PestPro Thermal Systems has customers in Fiji, Dubai, France, Japan, the North Slope of Alaska, the Northwest Territories of Canada and numerous US Naval Air Stations where pilots, are by policy, not allowed to be exposed to chemical pesticides due to the huge investment in training them to fly military aircraft.
We believe it is just not practical nor fair to expect folks in these far-flung locations to be reliant on PestPro Thermal Systems for parts and repairs.
We sleep well at night knowing our heaters will continue to serve those that serve our country and that keeping our bed bug heaters operational can easily be done by those that made the smart choice in the first place to purchase our equipment.
In addition to our hand-made industrial electric bed bug heaters, PestPro Thermal Systems sources only the highest quality air mover fans which, when combined with the heat from our heaters creates the convection vortex air movement critical to successful thermal remediation of bed bugs, bed bug nymphs and bed bug eggs.
I mention this because in 2019 we identified a new air mover supplier out of California with a dramatically improved design compared to the fans we were originally selling. This is yet another example of PestPro Thermal System’s commitment to Kaizen (English: Continuous improvement): A philosophy that helps to ensure maximum quality, the elimination of waste, and improvements in efficiency, both in terms of equipment and work procedures.
In closing I’d like to thank our very loyal customers who continue to share their stories with me and voice their satisfaction with the purchases they have made. Some going all the way back to 2012.
They have all learned from their experience with PestPro Thermal Systems that bed bugs are never going away and it pays to invest in the most reliable, durable and easy to use industrial electric bed bug heaters from the start. Buying on the cheap never is. You get what you pay for and long-term customer/seller relationships matter.