FAQ - Frequently Asked Questions
Here you will find answers to the most commonly asked questions about our products and company:
Q: How can I speak with someone ASAP?
A: Call or text us at 970-443-8119
Q: Does heat kill bed bugs including unhatched eggs?
A: Heat is the only legal and safe method that will always kill bed bugs and their eggs 100% of the time. Since DDT was banned in 1972 bed bugs have developed resistance to other pesticides designed to kill them. Bed bugs can NOT develop resistance to heat.
Q: Does heat kill human germs and pathogens that make us sick?
A: In recent history heat has been used to kill pathogens of all types. The lodging industry is currently being asked by public health authorities to house healthcare workers. To decontaminate vacated rooms whole-room heaters are being used to achieve temperatures of 158°F/70°C. Heat kills virus' on hard and soft (porous) surfaces including bedding, chairs and window coverings.
Q: What size area will the 10,000 Watt heater treat?
A: Each 1000 watts will treat 30-40 square feet of living space so 10,000 watts will treat 300-400 square feet. This assumes standard 8' high ceilings, wood frame construction, no exposed masonry (brick, concrete, etc.), pre-heated at least 2 hours using furnace/boiler/PTAC and windows covered in plastic and vents/cracks sealed with plastic sheeting and painters tape. Outside winter temps will lower and summer temps will increase the number of square footage able to be treated.
Q: Where can I see product pricing?
Heater only, 50' cord: $3,595.00 USD includes shipping
Heater only, 100' cord: $3,795.00 USD includes shipping
Package - Heater (50' cord) + Fan: $3,995.00 USD includes shipping
Package - Heater (100' cord) + Fan: $4,195.00 USD includes shipping
Although killing bed bugs with heat is a fairly simple concept we want to be sure you are purchasing exactly the right mix of products for your particular situation. We have learned the hard way that allowing our customers to figure it out on their own is not a responsible way to sell our products. We enjoy discussing the details of your requirements so please give us a call to discuss what it is you want to do and where you want to do it.
Location, weather, building age, electrical system age and existing outlet configuration, voltage, ceiling height, construction values (wood frame vs. brick vs. cinder block, etc.), vacant or occupied, tenant type (hoarder or not). These are just some of the examples of variables that will affect what we ultimately recommend. We are committed to your long term success and want you to have nothing but a positive experience with our company and products from the start.
Open and honest communication is how we ensure mutual success.
Call or txt 970-443-8119 to see how we can help.
Q: Heat Treatment Services: Can I get a quote for you to kill bed bugs in my home?
A: We do NOT offer in-home services. We only build commercial grade electric bed bug heaters and sell them directly to both our commercial and consumer customers.
Q: Rentals: Can I rent your heaters to kill bed bugs?
A: We do NOT rent our heaters. We are strictly a manufacturer of industrial grade electric bed bug heaters and will sell them directly to anyone.
Q: What is the difference between the Universal and Hotel packages? Which one do I need?
A: The Universal and Hotel heaters both put out 34,120 BTU's of heat on their highest setting.
The UNIVERSAL heater has ONE power cord and 4 pig tail adapters that allow you the flexibility to plug into stove, dryer or generator receptacles - both 3 and 4 prong versions.
The HOTEL heater has TWO power cords that plug into 2 PTAC outlets at the same time. You can only use the Hotel heater if you have 20 or 30 amp PTAC outlets to plug into.
If your property does not have PTACS choose the UNIVERSAL heater package and use a stove or dryer receptacle. If you need to install a stove receptacle you can save money by installing it next to (within 2 feet) the circuit breaker panel .
Q: Do you ship to Canada?
A: Yes we ship to all provinces in Canada including the most remote areas of the NWT where the provincial government is our largest customer. CBC article. Almost half our business is to Canadians due in large part to the long-term value, durability and ruggedness of our all steel construction bed bug heaters.
Q: Do you offer FREE SHIPPING in the USA?
A: YES shipping charges are included within the lower 48 contiguous states. Alaska and Hawaii require shipping quotes.
Q: Do you offer FREE SHIPPING in Canada?
A: Additional shipping charges of $200.00 USD to larger Canadian cities do apply. Remote areas require a customer freight quote. See Canadian product page here.
Q: Do you sell propane heaters? Please explain.
A: We do NOT offer propane heaters.
After thorough due diligence and research, our ownership, legal counsel and insurance providers all agreed the high risk of transporting propane and using direct-fired propane heaters is not worth the risk to us or our customers and their customers respectively. See reasons here.
At PestPro Thermal we do one thing and one thing only: hand build the longest lasting and easiest to use all-steel, electric bed bug heaters available anywhere. Just ask our customers, many of whom have struggled with other "budget" products before ultimately acquiring our equipment for the long term value it represents. Bed bugs are not going away any time soon. We build heaters that will last as long as you need them to.
Q: Do you sell heaters that plug into 110/120v outlets?
A: We do NOT sell 110/120v heaters. The amount of power required to generate 34,120 BTUs requires an "octopus" of up to 8 power cords. This "octopus cord" represents a tripping and fire risk hazard that our legal and insurance professionals have deemed unsafe based on historical research of related lawsuits.
Our heaters use single-phase voltage of 208v, 240v or 277v and plug into receptacles used for stoves, dryers or generators.
The heaters included on The Bed Bug Beast ™ are powered by 480v 3-phase electricity coming off the generator attached to the truck's frame which is then powered off the engine under the hood.
Q: Do you offer a discount off the price to non-profit organizations?
A: YES. All non-profits receive a 10% discount. See a partial list of our direct-service non-profit customers here.
Q: Do you offer commercial financing?
A: YES we offer commercial financing to existing businesses in Good Standing with their respective State's Secretary of State office.. Once you have determined your purchase price you can calculate your payment options using this Payments Calculator.
Consumers can access either AFFIRM or PayPal Credit "Buy Now, Pay Later" options when ordering online. Not available with phone orders.
Q: Do you have resellers in my area?
A: All orders are shipped directly from our main workshop in Aurora CO USA thereby avoiding unnecessary price markups from middlemen. International air freight orders depart Denver International Airport and require customer pick-up at their closest international airport.
Q: Why don't you sell heaters larger than 10,000 watts?
A: Experience has proven that having multiple heat sources rather than one main heat source greatly increases successful heat treatments. The reason is that with one heat source you need to disperse the heat from one location equally throughout the treatment area which is very difficult to do regardless of how many fans are used. Multiple heat sources, spread out and working in tandem are a superior method for equally dispersing heat throughout the treatment area.
We have found the sweet spot for proper heat dissipation to be 10,000 watts which will treat up to 400 square feet at time. This is also the size that can comfortably be supported by high voltage 50 amp 240v receptacles.
Q: Will the truck mounted power option on The Bed Bug Beast™ affect my truck's warranty?
A: No - adding on the PTO power option to your F-Series HD truck will not affect your truck's warranty whatsoever.
For additional meaningful answers to your intelligent questions feel free to give us a call or text at 970-443-8119.